Complaints Procedure

If a patient has cause for complaint, he or she should either write to the Secretary to the Clinical Governance Committee detailing the nature of the complaint or complete the "Patient Complaint Form" below and send it to PO Box 113, Alexandra House, Les Frieteaux, St Martins, Guernsey, GY1 3EX.

The Secretary to the Clinical Governance Committee will acknowledge your complaint and then investigate the circumstances of the complaint, asking the consultant involved with the patient's care for his/her comments.

Once the investigation is complete, the Secretary to the Clinical Governance Committee will forward a draft reply together with any statements taken to the appointed member of the Clinical Governance Committee who will review the medical findings and authorise the draft reply before it is sent to the complainant. Please note that this process may take some time to complete but we aim to respond to all complaints within 25 working days.

If this process does not satisfactorily address the complaint, the complainant can request us to make further enquiries or ask for a formal meeting with the consultant, a member of the Clinical Governance Committee or the Chief Executive as necessary.

If the complainant remains dissatisfied the complainant retains the right to request that the matter be referred to the Health & Social Services Department.